1. How do I place an online order?
To shop online with Zyva Cottage, follow these steps:
Visit our website
Select the product you wish to purchase
Choose your preferred color and size, then click “Buy Now”
To add more items, click “Continue Shopping”
Click “Next” to proceed
Enter your shipping details
Confirm your order by clicking “Place Order”
Choose your payment method (Cash on Delivery or Prepaid)
Note: For large, bulky, or high-value orders, advance payment may be required.
2. What is your order cancellation policy?
We attempt to confirm orders within five business days via phone or email. If we do not receive a response, the order may be automatically cancelled.
Orders can be cancelled before they are shipped
If already shipped, please refuse delivery
Orders flagged as fraudulent or from customers with poor order history may be cancelled automatically unless prepaid
We appreciate feedback on cancellations to improve our service.
3. What is your exchange & return policy?
We offer a 30-day exchange and return policy, except for the following items:
- Toys
- Jewelry
- Swimming gear
- School supplies
- Crockery
- Baby care items
Conditions:
Items must be unused
Original tags and packaging must be intact
Return Process:
Send the parcel via any courier service to our provided address (shared upon request)
Once received, a voucher will be issued via email for your next purchase
Important Notes:
Return shipping charges are non-refundable if there is no defect
Online orders cannot be returned in-store, but exchanges may be allowed with the original invoice
4. What is the delivery time?
Delivery typically takes 5–7 working days after order confirmation.
5. Where do you deliver?
We deliver nationwide across Pakistan.
6. Can you hold my order?
Yes, we can hold your order for 3–4 days, but only after advance payment has been made
7. Can I modify my order?
Yes, you can modify your order by contacting us:
Phone: +92 340 7074988
Days: Monday to Saturday
Time: 9:00 AM – 6:00 PM
8. Can I place an order via phone?
Yes, you can place your order by calling:
Phone: +92 340 7074988
Days: Monday to Saturday
Time: 9:00 AM – 6:00 PM
9. What are the delivery charges?
Cash on Delivery (COD): Rs. 199/-
Prepaid Orders: Free delivery (excluding certain payment methods if applicable)
10. What payment methods do you accept?
We accept:
Cash on Delivery (COD)
Prepaid payments
11. How can I track my order?
You can track your order directly through the tracking feature available on our website.
12. What if I receive a damaged or defective item?
We offer two convenient solutions:
Visit your nearest store for exchange or refund (cash or voucher)
Request a pickup from your location; we will arrange exchange or issue a refund
